Privacy Policy

CareNiva Express (“CareNiva Express,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use https://www.carenivaexpress.com and related services (collectively, the “Platform”).

By using the Platform, you agree to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors to the CareNiva Express website
• Patients and consumers searching for providers
• Providers listed on CareNiva Express
• Any other users of the Platform

This Privacy Policy does not apply to:

• Medical services provided by healthcare providers
• Provider websites, telehealth platforms, or systems
• Any clinical or healthcare data handled directly by providers

2. Important HIPAA Disclosure

CareNiva Express does NOT collect, store, maintain, or process Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).

• CareNiva Express is not a Covered Entity or Business Associate under HIPAA
• We do not store medical records, diagnoses, treatment information, prescriptions, or clinical notes
• Any health information you share directly with a provider is governed by that provider’s privacy practices

3. Information We Collect

A. Information You Provide Voluntarily

We may collect the following non-medical information when you use the Platform:

For Patients / Visitors

• Name
• Email address
• Phone number
• City, state, or ZIP code
• Appointment preferences (date/time, provider specialty)
• Communications sent to us (support inquiries, feedback)

For Providers

• Name, practice name
• Professional contact details
• Practice location(s)
• Licensure and specialty information
• Profile descriptions and availability (as provided by you)

⚠️ Do not submit sensitive medical or health information through CareNiva Express.

B. Information Collected Automatically

When you access the Platform, we may collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and interaction data
• Date/time of visits
• Referring URLs

This data is used for analytics, security, and platform improvement.

C. Cookies and Tracking Technologies

We may use:

• Cookies
• Web beacons
• Analytics tools (e.g., Google Analytics or similar)

These help us understand usage patterns and improve user experience.

You can control cookies through your browser settings.

4. How We Use Information

We use collected information to:

• Operate and maintain the Platform
• Enable provider search and discovery
• Facilitate appointment requests and scheduling connections
• Communicate with users about Platform functionality
• Respond to inquiries and support requests
• Improve platform performance and security
• Comply with legal obligations

We do not use your information for medical decision-making.

5. How We Share Information

We may share information only as described below:

A. With Providers (Limited Scope)

When you request or schedule an appointment, we may share basic contact and scheduling information with the selected provider.

We do not share medical or clinical data.

B. Service Providers

We may share information with trusted third-party vendors who help us operate the Platform (e.g., hosting, analytics, customer support).

These providers are contractually obligated to protect your information.

C. Legal Requirements

We may disclose information if required to:

• Comply with applicable laws or regulations
• Respond to lawful requests from authorities
• Protect rights, safety, or property

D. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of the transaction.

6. What We Do NOT Do

CareNiva Express does not:

• Sell personal information
• Sell or share medical data
• Store Protected Health Information (PHI)
• Provide data to insurers or employers
• Use data for medical profiling or diagnosis

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information.

However, no system is 100% secure. You use the Platform at your own risk.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide Platform services
• Fulfill legal or regulatory obligations
• Resolve disputes and enforce agreements

Data may be anonymized or deleted when no longer needed.

9. Your Privacy Rights (California & U.S.)

Depending on your location, you may have rights under applicable laws, including the California Consumer Privacy Act (CCPA/CPRA).

These may include the right to:

• Know what personal information we collect
• Request access to your information
• Request deletion of your information
• Correct inaccurate information
• Opt out of certain data processing activities

To exercise these rights, contact us at support@careniva.com.

10. Children’s Privacy

CareNiva Express is not intended for children under 13.

We do not knowingly collect personal information from children. If we learn that we have done so, we will delete it promptly.

11. Third-Party Links

The Platform may contain links to third-party websites.

We are not responsible for the privacy practices or content of third parties. Review their privacy policies separately.

12. International Users

CareNiva Express is operated in the United States.

If you access the Platform from outside the U.S., you consent to the transfer and processing of information in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

• Changes will be posted on this page
• Continued use of the Platform constitutes acceptance of the updated policy

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

CareNiva Express
Email: support@careniva.com
Website: https://www.carenivaexpress.com